Privacy Policy

Last updated: 10 August 2026

1. Introduction

Norveil LTD is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, submit an enquiry, request a quote, or engage us for smart home automation, network, security, audio-visual, or consulting services.

Please read this Privacy Policy carefully. By using our website or engaging our services, you acknowledge that you have read and understood how your personal data will be handled.

2. Who We Are

Norveil LTD

• Company Number: 17372839

• Registered Office:

Office 1, Izabella House
22–26 Regent Place, City Centre
Birmingham, West Midlands
United Kingdom, B1 3NJ

• Phone: +44 7848 451441

• Email: support@norveilhome.com

Norveil is the data controller responsible for your personal data in connection with this website and our services.

3. What Personal Data We Collect

We collect different categories of personal data depending on how you interact with us.

3.1 Data you give us directly

When you submit an enquiry, request a quote, book a consultation, or engage our services, we may collect:

• Full name

• Phone number

• Email address

• Property address

• Details of your project, property, and technical requirements

• Any other information you choose to share with us in correspondence

3.2 Data we collect automatically

When you browse our website, we automatically collect certain technical data, including:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on our website

• Referral source (how you found our website)

This data is collected through cookies and similar technologies — see our Cookie Policy for full details.

3.3 Data we do not collect

We do not collect payment card details, bank account numbers, or other financial information through this website. Any payment arrangements for services are handled separately as part of your individual service contract.

We do not knowingly collect any special category data (such as health data, racial or ethnic origin, or religious beliefs) through this website.

4. How We Collect Your Data

We collect personal data:

• Directly from you, when you fill in an enquiry or quote request form, contact us by phone or email, or book a consultation

• Automatically, through cookies and analytics tools when you browse our website

• From publicly available sources, where relevant to verifying business enquiries (e.g. Companies House, for B2B contacts)

5. How We Use Your Personal Data

We use your personal data to:

• Respond to your enquiry and provide quotes for our automation, KNX, network, security, AV, and consulting services

• Arrange and manage consultations relating to your project

• Communicate with you about your project, including scheduling and updates

• Maintain business records and manage our client relationships

• Improve our website and services through aggregated, anonymised analytics

• Detect, prevent, and investigate fraud or misuse of our website

• Comply with our legal, tax, accounting, and regulatory obligations

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you.

6. Legal Basis for Processing

Under UK GDPR and, where applicable, EU GDPR, we process your personal data on the following legal bases:

Where we rely on legitimate interests, we have considered that this processing is proportionate, expected, and does not unduly impact your rights.

7. Who We Share Your Data With

Your personal data submitted through our enquiry forms is held internally by Norveil and is not shared with third-party contractors or delivery partners as part of the standard enquiry process.

We may share limited personal data with:

• Service providers who support our website and internal operations (e.g. website hosting, email providers, analytics tools), acting as data processors strictly under our instructions and subject to data processing agreements

• Professional advisers, such as our accountants, auditors, or legal advisers, where necessary

• Regulatory or legal authorities, where required by law, court order, or to protect our legal rights

If, at your request or with your explicit agreement, we need to introduce your project to one of our delivery partners or subcontractors, we will inform you and obtain your consent before sharing your details with that partner.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

8. International Data Transfers

We are based in the United Kingdom. If any of our service providers (e.g. analytics or hosting providers) process data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as:

• The UK International Data Transfer Agreement (IDTA), or

• EU Standard Contractual Clauses (SCCs), or

• Transfers to countries recognised as providing adequate protection by the UK or EU

9. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction, including:

• Secure, access-controlled storage of enquiry and client data

• Restricting access to personal data to employees and contractors who need it to perform their role

• Regular review of our data handling practices

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including:

• Enquiries that do not proceed to a project: typically retained for up to 24 months, in case you wish to re-engage with us

• Active clients: for the duration of our contractual relationship and afterwards as required for warranty, support, and legal purposes

• Financial and contractual records: typically retained for up to 6 years after the end of our relationship, in line with UK statutory limitation and tax record-keeping periods

Where data is no longer needed, we securely delete or anonymise it.

11. Your Rights

Under UK GDPR (and EU GDPR, if you are located in the EU), you have the right to:

• Access — request a copy of the personal data we hold about you

• Rectification — request correction of inaccurate or incomplete data

• Erasure — request deletion of your data (“right to be forgotten”), subject to legal retention requirements

• Restriction — request that we limit how we use your data in certain circumstances

• Objection — object to processing based on legitimate interests

• Portability — request your data in a structured, commonly used, machine-readable format

• Withdraw consent — at any time, where processing is based on consent, without affecting the lawfulness of prior processing

• Complain — lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at support@norveilhome.com . We will respond to your request within one month, as required by UK GDPR. We may need to verify your identity before actioning certain requests.

In the UK, the supervisory authority is the Information Commissioner’s Office (ICO) — ico.org.uk. If you are located in the EU, you may also have the right to complain to your local data protection authority.

12. EU Visitors

If you are located in the European Union, EU GDPR may also apply to the processing of your personal data in connection with our services, in addition to UK GDPR.

13. Children’s Privacy

Our website and services are directed at businesses and adult private clients and are not intended for individuals under 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

14. Third-Party Links

Our website may contain links to third-party websites, including those of our delivery partners. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review their privacy policies before providing any personal data.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last updated” date at the top of this page reflects the most recent changes. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal data, please contact us at:

Norveil LTD

Office 1, Izabella House
22–26 Regent Place, City Centre
Birmingham, West Midlands
United Kingdom, B1 3NJ

• Email: support@norveilhome.com

• Phone: +44 7848 451441