Terms & Conditions

Last updated: 10 August 2026

1. Introduction

These Terms & Conditions (“Terms”) govern your use of this website and, together with an individual service contract or engagement letter, your relationship with Norveil in connection with any services you engage us to provide. By using this website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

2. About Us

Norveil LTD

• Company Number: 17372839

• Registered Office:

Office 1, Izabella House
22–26 Regent Place, City Centre
Birmingham, West Midlands
United Kingdom, B1 3NJ

• Phone: +44 7848 451441

• Email: support@norveilhome.com

3. Definitions

• “Norveil”, “we”, “us”, “our” means Norveil LTD.

• “You”, “your” means the person or organisation using this website or engaging our services.

• “Website” means this website and all content, features, and functionality made available on it.

• “Services” means the smart home automation, network, security, audio-visual, and consulting services described on this website or agreed in an individual service contract.

• “Delivery Partner” means a third-party specialist contractor engaged by Norveil to deliver part or all of a project.

4. Eligibility

By using this website or engaging our services, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

5. Our Services

Norveil provides smart home automation design, installation coordination, networking, security, audio-visual, and consulting services, including but not limited to:

• New Build Automation

• Retrofit Automation

• Network & Wi-Fi Coverage

• Lighting, Climate, Blinds & Grounds (KNX)

• Security & Access Control

• Multi-Room Audio/Video & Home Cinema

• Independent Equipment Selection

• Diagnostics & Fault Correction

• Pre-Purchase Property Technology Inspection

• On-Site Audit / Consultation

• Smart Home Cyber Audit

• Virtual Design & 3D Visualisation

• Individual point solutions (smart locks, doorbells, thermostats, CCTV, EV chargers, and similar)

Pricing shown on this website is indicative and subject to confirmation following a consultation, as reflected in an individual quote or contract. Final pricing depends on the specific scope, property, equipment, and site conditions relevant to your project.

6. Enquiries and Quotes

Submitting an enquiry or quote request through this website does not create a binding contract between you and Norveil. A binding agreement is only formed once both parties have agreed and signed a separate service contract or engagement letter setting out the specific scope, price, timeline, and terms for your project.

Any quote provided is valid for the period stated in the quote, or if no period is stated, for 30 days, after which it may be subject to revision.

7. Accuracy of Information

You agree to provide accurate, current, and complete information when submitting an enquiry, requesting a quote, or engaging our services. We rely on the accuracy of the information you provide (including property details, access arrangements, and existing systems) to prepare accurate quotes and deliver our services. We are not responsible for delays, errors, or additional costs arising from inaccurate or incomplete information provided by you.

8. Use of This Website

You agree to use this website only for lawful purposes. You must not:

• Use the website in any way that breaches applicable law or regulation

• Attempt to gain unauthorised access to our website, servers, networks, or systems

• Transmit any harmful code, viruses, malware, or malicious material through the website

• Use automated systems (bots, scrapers) to extract data from our website without our prior written consent

• Impersonate any person or misrepresent your affiliation with any person or entity

9. Delivery Partners and Subcontractors

Norveil coordinates projects end-to-end and may work with a network of specialist third-party Delivery Partners to deliver certain aspects of a project. Any such arrangement, including which Delivery Partner is involved and their role, will be disclosed and agreed with you as part of your individual project contract.

Norveil remains responsible for the overall coordination and delivery of your project in accordance with your service contract, even where specific work is carried out by a Delivery Partner.

10. Intellectual Property

All content on this website — including text, graphics, logos, images, diagrams, and design — is owned by or licensed to Norveil LTD and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or otherwise use this content without our prior written consent, other than for personal, non-commercial browsing.

Any designs, plans, or documentation prepared by Norveil as part of a project remain our intellectual property unless otherwise agreed in writing in your service contract.

11. Limitation of Liability

To the fullest extent permitted by law:

• This website is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, completeness, reliability, or availability of this website or its content.

• We shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of, or inability to use, this website.

• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law.

Liability relating to the performance of specific projects and services is governed separately by the terms of your individual service contract with Norveil, not by these website Terms.

12. Indemnity

You agree to indemnify and hold Norveil harmless from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your misuse of this website or breach of these Terms.

13. Website Availability

We aim to keep this website available at all times but do not guarantee uninterrupted access. We may suspend, withdraw, or restrict access to all or part of the website for business or operational reasons, including maintenance, without notice.

14. Links to Other Websites

Our website may contain links to third-party websites, including those of our Delivery Partners. We are not responsible for the content, accuracy, security, or practices of any third-party websites linked from our site, and inclusion of a link does not imply endorsement.

15. Data Protection

Our collection and use of your personal data in connection with this website is described in our Privacy Policy and Cookie Policy, which form part of these Terms by reference.

16. Force Majeure

Norveil shall not be liable for any failure or delay in performing our obligations under these Terms or any service contract where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, government action, pandemic, supply chain disruption, or failure of third-party utilities or networks.

17. Complaints

If you are unhappy with our website or services, please contact us in the first instance at support@norveilhome.com , and we will aim to acknowledge your complaint promptly and work with you to resolve it.

18. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, legal requirements, or business practices. The “Last updated” date at the top of this page reflects the most recent changes. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

20. Contact Us

For any questions about these Terms & Conditions, contact us at:

Norveil LTD

Office 1, Izabella House
22–26 Regent Place, City Centre
Birmingham, West Midlands
United Kingdom, B1 3NJ

• Email: support@norveilhome.com

• Phone: +44 7848 451441