Core Service — Support
A smart home installed by another company, and quietly failing? We diagnose and fix it remotely — no need to rip anything out.
In Practice
A homeowner's goodnight scene stopped locking the back door six months after their original installer went out of business. We connect remotely with written consent and fix it without anyone visiting the property.
Why Choose This Service
Most faults are software conflicts, not hardware failures. We connect with your written consent, read the logs, and fix what is fixable before ever suggesting a visit.
Not every faulty smart home system needs to be replaced. In our experience, most problems are software conflicts rather than hardware failures.
Who This Is For
Anyone with an existing smart home system that is no longer behaving as it should, particularly if the original installer is no longer available.
With your written consent, we access your system remotely.
Logs and settings are reviewed thoroughly to identify the actual source of the conflict.
Software issues are fixed remotely wherever possible; a site visit is arranged only if the fault turns out to be physical.
“Our original installer is no longer in business — can you still help?”
Yes — this service is specifically designed for exactly that situation.
“We are worried about giving remote access to our home system.”
Access is granted only with your explicit written consent, scoped to what is needed for the diagnosis.
No — we work directly with your system, entirely independent of who installed it originally.
We will explain exactly what is needed and arrange a site visit, priced separately from the initial diagnosis.
Most initial diagnostics are completed within a single session.
Something not working the way it used to? Let's take a look, remotely, first.
Delivered By
In-house for the remote diagnosis; a certified partner only if an on-site visit proves necessary.
Book a consultation and we will produce a detailed specification for your property.
Get in Touch